From time to time, managements at direct selling companies say they are overwhelmed by the demands coming from the field. The organization members may be asking for more products, for introduction of a new category that one of the competitors are selling, more training opportunities, more operators at the call center, earlier bonus payout dates, more information on the web site, etc. etc. And this situation is not something peculiar to managements. The field leaders also hear exactly the same from their downlines.
Generally speaking, such demands come from the organization for two reasons:
1) They may be using this as an excuse for not being as successful. This process can both be conscious and unconscious.
2) They may be asking to be equipped with more to be even more successful and earn more money.
You will need to judge which is the real reason behind and then, act accordingly. If the motivation is the second one, this means you are a winner or at least a potential one! On the other hand, if the motivation is to cover self-weaknesses, this is still not too bad either. This shows, in a way, that those members are aware that they are not successful. Even if what they are doing is not so productive, at leat they are doing something –producing excuses about it.
A continuous flow of demands can of course, be overwhelming and exhausting. Today, this flow is now through the online media as much as the offline ones. The best way to cope with them is to put policies and procedures in place to handle these requests, without ever trying to limit this inbound flow.
The worst situation for a company management or a network marketing leader is when the organization does not ask for anything more. This is a concrete sign that they have already given up and one should do everything possible to avoid this to happen.
Once, one of my clients was about to launch the business and was worried if the newly hired manager would be able to handle the hard-to-please field members. I assured him that the manager would be able to do that. But more importantly, I explained to him that he should actually be grateful if such an issue comes up. It would mean they had an enthusiastic organization, rather than a content, indifferent one.
So, yes, a demanding field organization is priceless.